Effective Date: October 31, 2024
Welcome to Cosmio! This Privacy Policy explains how we handle and safeguard the personal information you provide while using our websites, software, and services ("Services").
Information We Collect and Why
To deliver, enhance, protect, and promote our Services, we gather the following types of information:
- Account Details: When you register, subscribe to a paid plan, or set up your account preferences, we collect information such as your name, email address, contact number, payment details, and mailing address.
- Third-Party Integration Data: To enable smooth integration with third-party applications, we may collect and process data related to those tools, such as your profile information, access credentials, tokens, and requests generated from your inputs.
- Usage Data: We monitor interactions within your account, like creating workflows or integrations, to improve our Services and ensure security.
- Device Information: Information from devices you use to access our Services (such as IP address, browser type, device model, previously visited pages, and device-specific identifiers) helps us troubleshoot issues and enhance security.
- Cookies and Similar Technologies: We use first-party cookies and caching to provide a streamlined experience, including remembering login details and preloading data to improve speed.
- Marketing and Communications: Occasionally, we may share updates on service enhancements or paid features. You can unsubscribe at any time by following the link in our emails or adjusting preferences in your account.
- Legal Basis for Processing: We handle your personal information as needed to provide secure and reliable Services, support our legitimate business goals, or seek your permission when required.
Information Sharing
We share your information in limited circumstances to facilitate our Services but do not sell it to advertisers or unrelated third parties.
- Service Providers: Cosmio collaborates with trusted third parties to provide, secure, and improve our Services. These partners only access data needed to perform tasks on our behalf and must follow our instructions regarding data handling.
- Collaborators: Our Services support teamwork, so other users you collaborate with may view basic details like your name, email address, and device information to streamline shared activities.
- Administrators: If your account is managed by an organization, your admin may have access to manage your Cosmio account according to the organization's policies.
- Legal and Public Safety: We may share information if required to comply with legal obligations, protect individuals' safety, prevent fraudulent activities, or defend Cosmio's rights and interests.
Data Security and User Controls
- Data Security: Our team continually monitors for potential security risks and adds features to keep your data safe, including secure logins, encryption of sensitive information, and alerts for new device connections.
- User Access and Controls: You can view, update, download, or delete your data by visiting the account settings.
- Data Retention: We retain your data as long as your account is active or required to provide our Services. Upon account deletion, data is removed within 30 days, though there may be a delay due to server backups or legal retention requirements.
- Use of API Services: Cosmio complies with API Services' policies, including any restrictions on data use.
Your Data Rights
You can control how your information is collected, processed, and shared. This includes options to:
- Remove Third-Party Keys: You may delete any stored access keys in the integration settings.
- Update or Correct Information: Change your personal data by editing the Organization and Profile settings.
- Request Data Access or Restriction: To submit requests related to data access or to limit processing, please email us at hello@cosmio.ai.
Changes to This Privacy Policy
If Cosmio undergoes a merger, acquisition, or restructuring, your data may be part of the transfer. We will notify you in such cases and inform you of any options available.
We may update this Privacy Policy periodically. The most recent version will be available on our website, and we will inform you of any significant changes that affect your rights.
Contact Us
For any questions or concerns about Cosmio, our Services, or privacy practices, reach out to us at hello@cosmio.ai.